Our warranty ensures your peace of mind. For a period of 12 months from the date of purchase, we stand behind our commitment to address any material or workmanship issues with your jewelry. If damage occurs, simply reach out to us, and we'll fix your item or collaborate to find a satisfactory resolution.

We design & create handcrafted, responsibly sourced pieces designed for longevity. Our confidence in the product's quality is reflected in the 12 month coverage. It's important to note that the warranty does not extend to lost items, normal wear and tear-related issues (such as a bent earring or broken chain), improper use or storage, and any modifications performed by a third party unrelated to Elisajewels. Please note also that earrings that are for pierced ears cannot be returned due to health and safety policies, however may be fixed or replaced.

Please be aware that items acquired through a third-party vendor, beyond elisajewels.com and elisajewels stores, are not covered by Elisajewels's warranty. In such cases, we recommend contacting the specific vendor from which the items were purchased for assistance.

What our warranty will cover:

If your item has been lost or stolen in transit to you

Your item has been damaged in transit

A manufacturing fault in your item including;

Charms and/or pendants missing

Prescious stones not in place on arrival

Tarnished Jewellery on arrival

Chipped Jewellery on arrival

Jewellery with clasps that are faulty or not able to be used correctly

Jewellery that has any missing parts that are advertised

What our warranty does not cover:

Damage including bent jewellery

Jewellery that has been lost after arrival

Jewellery that has been improperly stored or cared for

Jewellery that has common wear and tear such as scratches

Jewellery that has common wear and tear such as tarnishing that did not occur within 30 days of purchase.

If you would like to start a claim process, please email us through images to [email protected]

PLEASE NOTE: All items are to be shipped back to us in original packaging for further inspection. We do not cover the return shipping fees, however once our studio has inspected the items and if they are eligible we will ship the replacement or mended item back to you free of charge.

If the items are not eligble the shipping fee will be paid by customer.