Refund policy

ORDERING INFORMATION

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at [email protected]      

LOST OR DAMAGED GOODS:

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

   

RETURNS AND EXCHANGE POLICY:

Unfortunately we are unable to issue refunds unless there is manufacturing fault present. 

We do not offer an exchange or refund on pierced earrings or for any items where you have changed your mind, decided you did not like the purchase or had no use for it. 

For all other items you may exchange within 7 days from date of purchase and within 15 days for international orders. Customers will be responsible for all Express shipping & re-shipping charges for exchanges. Items not received within this timeframe will not be accepted. Elisajewels must receive the product in the original packaging via Express Post and in the exact condition it was sent out in. It must not have been worn.

 

 

REFUNDS

All faulty items will be fully inspected before a refund can be issued. Our studio must receive the product in the original packaging and in the exact condition it was sent out in. It must not have been worn.

If you are requesting a refund we will credit the card on which it was purchased with. 

 

FAULTY ITEMS:

All items are quality checked before they are ready for dispatch however on the very occasionally there may be a fault we didn't find.

Claims for faulty goods must be made within 7 days of purchase.

Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault. The jewellery containing, glass, resin or semi precious stones are delicate and fragile and should be handled carefully. Crystal or glass stones breaking from mishandling is not considered a manufacturing fault. Manufacturing faults do not include cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade. 

The jewellery is handmade and can be very fragile. If it is dropped on a hard surface it could break or stones could loosen. elisajewels is not required to fix items have been broken or replace stones.  

All pieces come with care instruction information that should be followed. Please see the Care Instructions on the website for further information.